Bad business model. Their approach is: your heater's issue is so bad, it's unsolvable by just getting the one part that's faulty right now. Even if we were to get it and replace it, there might be underlying issues which we can't account for. It's better to just get a new furnace, and if you don't have the money, you can address the so-and-so bank and get credit, they're good people. If we were to translate this model into auto-repair, it'd be like: we could change your tire, but what you really need is a new car. Or - translated in medicine: we could fix your husband's kidney, but how about you get a new husband altogether?
Of course the person that oversaw my furnace this morning was like a witch doctor. Didn't even take the screen off, just turned on the thermostat and listened, then went: "oh, it's so bad it's crazy, the blower motor's gone" and hurried to send me an email estimate of the products they're selling and installing. When all this is happening so quickly, you just know something's wrong. What's wrong is that you brought in and accepted a charge from someone who had no intention of doing any work in the first place, plus they had a ready-made reason to explain your furnace's deficiency without even looking at it. That, in my book, is a scam. It's like paying to bring a store vendor into your house and having them tell you: well, I don't know how to fix this, but we definitely have a replacement in the store. How one can call this "providing a service" is beyond me.
So the firm representative collected a $165 service fee for no service, and to prevent any arguing that there's no service, took the lid off and inserted the screwdriver into the inducer motor to show that it's not rotating. I ended up bringing someone else in, and luckily that person wanted to actually work and get paid for the work, so he replaced the faulty part (which was NOT the blower motor). In a nutshell, my belief about Oasis is that it's filled with people who can only do whole unit replacements rather than actual service. So, next to overpricing, you've got lesser qualifications and false advertising. In an idiomatic sentence, here goes my two cents and 165 bucks.
P.S I won't dispute the demeanor of the representative, he was very courteous and explanatory, except not related to the issue at hand, but merely to the matter of selling a product. I've got no way to verify this, but I bet some of the positive reviews present here were written in exchange for some sort of a discount.