UPDATE REVIEW: Josh, the company manager, called, and we discussed the work done. I am receiving a new invoice with the correct tankless water heater information and labor warranty.
I paid $7,000 for a new Navien tankless. It replaced my old Noritz tankless.
I didn't have hot water for 5 days, so I felt compelled to get the work done (enter whining kids). Normally, I would ask a few more companies for estimates for this type of job. I feel he listened to me, but $7,000 is on the very high end, even though he said it wasn't. The 3/4 gas line was not replaced, and the condensation drains into my existing electric condenser.
Alas, lesson learned: go without to get a reasonable price, and don't listen to whining kids about no hot water!!
FIRST REVIEW: I'm still waiting for the owner to contact me about my tankless water heater installation.
Response from the owner:Thank you for your update, Susan. I appreciate you sharing your experience and I’m glad to hear that Josh was able to address your concerns regarding the invoice and installation. Your feedback about pricing and the installation details is valuable, and we will take it into consideration as we strive to improve. If you have any further questions or need additional assistance, feel free to reach out via text or call.