Update: Used Oasis a second time for a completely different problem, and they were equally as excellent as the first time. On time, great communication, thorough, experts in anything HVAC-related. This time, we’d discovered that our developer botched the install of our whole-house humidifier, and Oasis saved the day by properly installing a new one only a couple of days after first discovering the problem. Our days of brutally cracked skin and loose floor boards are now behind us! Thanks again, Oasis team!
When we turned on our central air this season, it didn’t seem to be working at all — it would say it was running but either the air coming out wasn’t cooled or there wasn’t any air coming out at all.
We subscribe to competing company’s monthly maintenance program for our HVAC and plumbing, and they’d tested and passed our unit only a month earlier. I had them come back and they diagnosed the problem as a likely refrigerant leak — they explained how they’d go about fixing it and the cost to repair but highly encouraged us instead to buy a whole new system from them — repair cost ~$2500, replacement cost <$10000!
I decided to get a second quote and found Oasis. I liked that they specialize in heating/cooling, and their refrigerant leak repair process sounded much more thorough and was quoted for about the same as the other company. So I went with Oasis because they gave me more confidence that they could fully fix the problem.
They were available within days. The morning of the service, they called to say that they’d had a bunch of their technicians call in sick so they’d be 2 hours later, which was fine — I was just happy that they gave me the heads up so early in the day. They arrived on time at the later time and spent 2 hours testing, locating, and repairing the refrigerant leak. They were incredibly professional and thorough and our HVAC is back to 100% working order. As an added bonus, they gave us a discount because they’d had to arrive 2 hours later than originally planned!
Excellent service and communication across the board. They deserve all of their 5-star reviews!
Response from the owner:Thank you so much, David! We know your appointment did not go as smoothly as we would have liked, because when it rains, it pours, but you were so understanding and we appreciate it so incredibly much! Thank you for the amazing review, and we hope to come help maintain your system next year. And right on time, too!