I called Oasis to come out as one of the AC units on the roof of our house makes very loud rumbling vibrations when it runs. I am so glad that I called Oasis; from the moment he arrived the technician, Hani, was incredibly professional and knowledgeable, and was able to figure out that the builder had installed the unit in such a way that the vibrations transfer into the roof structure, and that the unit itself was working normally. Hani was very up front about options we have to remedy this issue, and suggested that we start with changing out the plastic pad it is on and installing vibration isolating rubber padding for the unit to sit on. He did discuss several other "fixes" that we could consider if the padding doesn't work, but was confident it would help. Hopefully we can get the service scheduled soon and get it taken care of, so I can't rate/speak to the end-result yet, but my experience with Oasis so far has been phenomenal.
Oasis management team- Hani deserves recognition for representing your company extremely well. His attitude and professionalism made me want to continue working with your company going forward. If we get the vibration issues sorted out, I see no reason why I would ever call another HVAC company for our maintenance and emergency needs.
Response from the owner:Thank you, Benjamin, for your fantastic review! We're glad to hear Hani provided you with such professional service and clear options for your AC issue. We appreciate your trust in us and look forward to helping you resolve the vibrations soon! We are here for all of your HVAC and Plumbing Needs!